What to Expect from Your First Professional Clean with Chores Away
What to Expect from Your First Professional Clean with Chores Away
If you have never had a professional home clean before, the experience is often better than people expect, and occasionally different from what they imagined. Knowing what will happen at each stage removes any uncertainty and helps you get the most from the visit.
This covers the process from booking to after the clean.
Booking
Booking with Chores Away takes under two minutes online. You:
- Select your home type and size
- Choose the rooms and any extras (oven, fridge, inside cupboards)
- Pick a date and time window
- Provide access instructions
- Get an instant fixed-price quote
No phone calls required. No back-and-forth. You will receive a booking confirmation by email with all the details.
Before Your Cleaner Arrives
A brief tidy before the visit makes a significant difference to the result. The cleaner's time is best spent cleaning, not moving piles of items to access surfaces underneath.
What helps:
- Clear benchtops of personal clutter
- Pick up clothing and items from floors
- Put pets in a secure area or outside
- Leave access instructions clear if you are not home
For a full guide, see our post on how to prepare for a professional clean.
When Your Cleaner Arrives
Your Chores Away cleaner will arrive within the booked time window. They will introduce themselves briefly, confirm which rooms are included, and ask if there are any specific priorities or areas to avoid.
If you are not home, they will follow your access instructions and begin straightaway.
The first visit to a new home typically takes slightly longer than subsequent visits. The cleaner is learning the layout, identifying the specific areas that need the most attention, and establishing a baseline they can maintain efficiently on future visits.
What Gets Cleaned
A standard Essential Upkeep visit covers:
Kitchen:
- Benchtops wiped and sanitised
- Sink and taps cleaned
- Appliance exteriors wiped
- Stovetop wiped
- Rubbish emptied
Bathrooms:
- Toilet, sink, shower, and bath cleaned and sanitised
- Mirrors polished
- Surfaces wiped
Bedrooms:
- Beds made (fresh linen provided by you)
- Surfaces dusted
- Floors vacuumed
Living areas:
- Surfaces dusted
- Floors vacuumed and mopped
What is not included in a standard clean: inside the oven, inside the fridge, inside cupboards, windows, grout scrubbing. These are part of a deep clean add-on.
When the Clean Is Finished
Your cleaner will do a final walk-through of the cleaned areas before finishing. If you are home, they will let you know they are done and invite you to check anything specific.
If you are not home, you will receive a notification that the clean is complete.
Take a walk through the home. If you notice anything that was missed or does not meet your expectations, let us know within 24 hours. We will arrange to resolve it.
Recurring Visits and Building a Relationship
After your first visit, future cleans become more efficient. Your cleaner learns which areas need extra attention in your home, what your preferences are, and how to work around your routines.
Most Chores Away customers who stay with the same cleaner over multiple visits report that the quality of each clean improves noticeably as that understanding develops.
What If You Need to Change or Cancel?
Life changes. With Chores Away:
- Reschedule or cancel with adequate notice (see booking terms)
- Pause a recurring schedule temporarily: no penalties
- Adjust the scope (add or remove rooms) as your needs change
- No lock-in contracts
Q: Will I get the same cleaner every time?
Chores Away aims to provide the same cleaner for recurring visits. If your regular cleaner is unavailable, we will notify you and arrange a replacement.
Q: Do I need to be home during the clean?
No. Many customers prefer to leave a key. You will receive a completion notification when the clean is done.
Q: What if something is damaged during the clean?
Report it within 24 hours. Chores Away carries public liability insurance. We will handle it directly.
Q: How do I pay?
Payment is processed automatically after each visit. No cash required.
Ready to try it? Book your first clean: instant fixed quote, no obligation, no contract.
Want professional results without the effort? See what Chores Away offers.